Refund policy

Return & Refund Policy

Last updated: October 5, 2026

We want you to be happy with what you bring into your kitchen. Because Hansheng’s Kitchen curates products from multiple independent makers and suppliers, return eligibility and instructions may vary by product. Please contact us before returning any item so we can provide the correct instructions.

Returns

Unless otherwise stated on the product page, you may request a return of an eligible item within 30 days of delivery.

To be eligible for a return, the item must be:

Unused and in its original condition
In its original packaging when applicable
Complete with any included accessories, manuals, or components
Accompanied by proof of purchase from Hansheng’s Kitchen

To request a return, contact us at contact@hanshengskitchen.com with your order number and the item you would like to return.

Please do not send an item back without contacting us first. Because products may be fulfilled by different partners, the return address may be different from the address shown on the package.

Non-Returnable Items

For health, hygiene, safety, or product-specific reasons, certain products may not be eligible for return once opened or used.

Non-returnable items may include:

Used cookware, kitchen tools, or food-contact products
Items showing signs of use, washing, damage, or alteration after delivery
Personalized or custom products
Clearance or final-sale merchandise when clearly identified as such before purchase
Gift cards
Other products identified as non-returnable on their product page

Where applicable law provides additional return or cancellation rights, those rights will still apply.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at contact@hanshengskitchen.com with your order number, a description of the issue, and photographs of the item and packaging when applicable.

We will review the issue and work with the applicable fulfillment partner to arrange an appropriate resolution, which may include a replacement, refund, or other remedy.

You will not be responsible for return shipping costs when a return is required because we or our fulfillment partner sent an incorrect, damaged, or defective product.

Change-of-Mind Returns

For eligible returns that are not the result of damage, defect, or fulfillment error, return shipping costs are the customer's responsibility unless otherwise stated.

Original shipping charges are non-refundable unless required by law or the return results from an error by Hansheng’s Kitchen or one of our fulfillment partners.

Any applicable return-shipping cost or other deduction will be disclosed before you proceed with the return.

Refunds

Once an authorized return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times after a refund is issued vary by bank or payment provider.

If more than 10 business days have passed after we confirm that a refund was issued, please contact us.

Exchanges

Because inventory and fulfillment vary between our suppliers, we cannot guarantee direct exchanges.

If you need a different product, size, color, or variation, contact us and we will let you know what options are available. In some cases, the easiest solution may be to return the eligible original item and place a new order.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but orders may enter fulfillment quickly. Once fulfillment has begun, we may be unable to cancel or modify the order.

International Customers

Return rights vary by location. Customers in certain jurisdictions, including the European Union and United Kingdom, may have statutory cancellation, return, refund, or warranty rights beyond those described in this policy.

Nothing in this policy is intended to limit rights that cannot legally be waived.