Shipping policy

Shipping Policy

At Hansheng’s Kitchen, our products are carefully selected from trusted makers and suppliers. Because our collection is sourced from multiple partners, processing times, shipping methods, and delivery times may vary by product.

Processing & Fulfillment
Orders are typically processed within 2–5 business days unless otherwise stated on the product page. Processing time is separate from shipping time.

Shipping Rates
Shipping costs, when applicable, are calculated and displayed at checkout before payment. Some products or promotions may include shipping in the listed price.

Multiple Items & Split Shipments
Products in the same order may be fulfilled by different suppliers or locations. As a result, your order may arrive in more than one package and on different days. You will not be charged additional shipping after checkout because an order is shipped separately.

Delivery Times
Estimated delivery dates are provided when available but are not guaranteed. Carrier delays, weather, holidays, customs, and other circumstances outside our control may affect delivery.

Tracking
When tracking information is available, it will be provided after your order ships. If your order contains products from multiple fulfillment partners, you may receive more than one tracking number.

Incorrect Addresses
Please review your shipping address carefully before completing your order. Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing your order, contact us as soon as possible. Once an order has entered fulfillment, we may not be able to change the address.

Lost, Damaged, or Missing Packages
If your order arrives damaged, an item is missing, or tracking indicates a delivery problem, please contact us at contact@hanshengskitchen.com with your order number and relevant photos when applicable. We’ll work with you and the fulfillment partner to determine the appropriate next steps.

International Orders
International availability varies by product and destination. Customers are responsible for any applicable customs duties, import taxes, or other fees imposed by the destination country unless otherwise stated at checkout.

Questions?
For questions about an order or shipment, contact Hansheng’s Kitchen at contact@hanshengskitchen.com